Parent Pulse support

Contact

Email: support@kitawolfstudios.com

Support hours: Monday to Friday, excluding public holidays observed by Kitawolf Studios.

Initial-response target: within two business days.

What support includes

• Installation and first-use guidance
• Help understanding rollup calculations and permission-aware totals
• Reproduction and investigation of defects
• Compatibility questions for supported Jira Cloud environments
• Security and privacy questions
• Billing direction for Paid via Atlassian subscriptions

What to include

• Jira Cloud site URL
• Parent work-item key
• Approximate date and time of the problem, including timezone
• Expected and actual result
• Visible error message or a screenshot with confidential information removed
• Steps that reproduce the issue

Do not email passwords, API tokens, session cookies, private attachments, or confidential issue descriptions.

Billing

Atlassian administers trials, subscriptions, invoices, renewals, and refunds for Paid via Atlassian apps. Contact Atlassian billing support for account-specific billing changes. Kitawolf Studios can help identify whether an issue is product or billing related.

Maintenance

Kitawolf Studios aims to maintain compatibility with supported Jira Cloud and Forge platform changes. Urgent security issues are prioritised according to severity and Atlassian Marketplace requirements.